This site is operated by Konversion Wizards - Performance Marketing Team, hereinafter referred to as Konversion Wizards. Throughout the site, the terms “we”, “us” and “our” refer to KONVERSION WIZARDS. Konversion Wizards makes this website available to the user, including all information, tools and services therein. User is subject to acceptance of all terms, conditions, policies and notices set forth herein.

By visiting our website and/or filling out any form, you commit to our "service" and agree to be bound by the following terms and conditions ("terms of service", "terms"), including the terms and conditions and the additional policies referenced herein and/or available by hyperlink. These terms of service apply to all users of the site, including but not limited to users who are researchers, suppliers, customers, merchants and/or content contributors.

By using or accessing any part of the site, the user agrees to be bound by these terms of service. If you do not agree with all the terms and conditions of this agreement, you will not be able to access the website or use any of its services. Please read these terms of service carefully before accessing or using our website. If these terms of service are considered an offer, acceptance is expressly limited to them.

Any new features or tools added to the current site will also be subject to the terms of service. We reserve the right to update, change or replace any part of these terms of service by posting updates and/or modifications to our website. It is your responsibility to periodically consult this page, in order to be aware of any changes. Your continued use of, or access to, the site following the posting of any changes constitutes acceptance of those changes. You can review the most current version of the terms of service on this page at any time.

Clause 1 - Terms of Service

By agreeing to these terms of service, you represent that you are of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and that you have given us consent for any minors in your care to use this site.

It must not transmit any worms or viruses, or any code of a destructive nature. You must not use our services for any illegal or unauthorized purpose, nor must you, when using the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the terms results in an immediate termination of your services.

Clause 2 - General Conditions

We reserve the right to refuse to provide services to anyone, for any reason and at any time.

You understand that your content (with the exception of credit card information) may be transferred unencrypted and involved in (a) transmissions over various networks; and (b) be subject to change to conform and adapt to technical requirements of interconnected networks or devices. Credit card information is always encrypted during transfer over networks.

The user undertakes not to reproduce, duplicate, copy, sell, resell or exploit any part of the service, use of the service or access to the service, or any contact on the website through which the service is provided, without our express authorization by written.

Headings used in this agreement are included for convenience only and do not limit or affect these terms.

Clause 3 - Products or Services

We reserve the right, but are not obligated, to limit our services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services we offer. All product descriptions or prices are subject to change at any time without notice, at our sole discretion.

Clause 4 - Modifications to the Service and Prices

We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.

We will not be liable to you or any third party for any modification, price change, suspension or discontinuation of the service.

Clause 5 - Accuracy, completeness and timeliness of information

We are not responsible if the information made available on this website is not accurate, complete or current. The information presented on this site is provided for general information purposes only and should not be relied upon or used as the sole basis for decision-making without consulting more accurate, complete and current primary information sources. Any reliance on the information presented on this website is at your own risk.

This site may contain some historical information. Historical information is necessarily not current and is provided for your reference only. We reserve the right to change the contents of this website at any time, but we are under no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our site.

Clause 6 - Optional Tools

We may grant you access to third-party tools that we do not monitor and over which we have no control or intervention.

You acknowledge and agree that we provide access to these tools on an "as is" and "as available" basis without warranties, representations or conditions of any kind and without our endorsement. We will not be held responsible for any issues arising out of or related to your use of optional third party tools.

Your use of optional tools made available on the website is at your own risk and you should ensure that you are familiar with and approve of the terms to which said tools are subject, provided by the relevant third party distributor(s).

Also, in the future, we may offer new services and/or functionality on our website (including the release of new tools and new features). Said new services and/or functionalities are also subject to these terms of service.

Clause 7 - Third-party hyperlinks

Some content, products and services made available through our service may include materials from third parties.

Third-party links on this site may direct you to third-party sites that are not affiliated with us. We are under no obligation to review or evaluate their content or accuracy, and we do not warrant or make any representations about third-party materials or websites or other third-party materials, products or services.

Carefully read the policies and practices of third parties and make sure you understand them before performing any transaction. We are not responsible for damages related to the purchase or use of goods, services, resources, content or other transactions carried out in connection with third-party websites. Complaints, claims, concerns or questions regarding third party products or services should be directed to the third party.

Clause 8 - Errors, inaccuracies and omissions

Occasionally, there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions relating to descriptions of our services. We reserve the right, at any time and without prior notice, to correct errors, inaccuracies or omissions and to change or update information, as well as to cancel services if information on the service or on related websites is incorrect.

We are under no obligation to update, correct or clarify information on the Service or on related websites, including pricing information, except as required by law. No specific date or update date applied to the Service or any website should be construed as modifying or updating any information on the Service or related websites.

Clause 9 - Comments, feedback and other texts sent by the user

If, at our request, you send certain specific texts (for example, responses to contests) or, without our request, send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by mail or otherwise (collectively, “comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate or otherwise use in any way any of your comments. sent to us. We are under no obligation to (1) maintain the confidentiality of comments; (2) pay a bounty for any comments; or (3) respond to any comments.

We may, but are not obligated to do so, monitor, edit or remove content that we consider, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or otherwise infringing the property intellectual property of any party or these terms of service.

The user agrees not to make comments that violate the rights of others, including copyright, trademark, privacy, personality or other personal or proprietary right. In addition, the user agrees not to make comments that contain material that is abusive or otherwise unlawful, abusive or obscene or that contains computer viruses or other malware that could affect, in any way, the operation of the service or any related website. The user may not use a false e-mail address, impersonate another person or otherwise deceive us or third parties regarding the origin of comments. The user is solely responsible for any comments he makes, as well as their accuracy. We are not responsible or assume responsibility for comments posted by the user or third parties.

Clause 10 - Personal Information

User submission of personal information through the website is governed by our privacy policy.

Clause 11 - Prohibited uses

In addition to other prohibitions established in the terms of service, the user is prohibited from using the website or its contents: 

(a) for unlawful purposes; (b) to solicit third parties to perform or participate in unlawful acts; (c) to violate international, federal, state or local regulations, rules, laws or ordinances; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, injure, defame, vilify, denigrate, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or other malicious code that is or may be used in a way that affects the functionality or operation of the Service or any related website, other websites or the internet; (h) to collect or monitor personal data of third parties; (i) for spam, phishing, pharm, pretext, spider, crawl or scrape purposes; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or related websites, other websites or the internet. We reserve the right to terminate the user's use of the service or related sites for violation of prohibited uses.

Clause 12 - Waiver of guarantees; disclaimer

We do not guarantee that the results that may be obtained from using the service will be accurate or reliable. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

You agree that we may periodically renew the service for indefinite periods of time or cancel the service at any time without notice to you.

You expressly agree that your use of or inability to use the service is at your own risk. The service and all products and services provided to you through this service are (except expressly stated by us) provided "as is" and "as available" for your use, without any representations, warranties or conditions of any kind, whether express or implied, including all implied warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement

In no event shall Konversion Wizards, its officers, directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for direct, indirect, incidental, punitive, special or consequential damages of any kind, including loss of revenue, loss of savings, loss of data, replacement costs or similar damages, whether based in contract, willful misconduct (including negligence), tort or otherwise, arising out of your use of the service or of any products purchased through the service, or any claim relating in any way to your use of the service or any product, namely, errors or omissions in content or loss or damage of any kind incurred as a result of using the service or content ( or products) published, transmitted or otherwise made available through this service, even if duly notified of this possibility. In some states or jurisdictions, our liability is limited to the extent of the law, as some states or jurisdictions do not allow the exclusion or disclaimer of liability for consequential or incidental damages.

Clause 13 - Compensation

You agree to indemnify, defend and hold harmless Konversion Wizards and our parent company, subsidiaries, affiliates, partners, directors, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or requirement, including reasonable attorneys' fees, incurred by a third party due to or arising out of your violation of these terms of service or the documents they reference, or your violation of any law or rights of a third party.

Clause 14 - Severability of the contract

If any of the provisions of these terms of service are determined to be illegal, void or unenforceable, said provision shall be enforced to the fullest extent permitted by applicable law and the unenforceable portion shall be understood to be excluded from these terms of service, such determination not shall affect the validity and enforceability of the remaining provisions.

Clause 15 - Termination

The parties' obligations and liabilities incurred prior to the termination date survive termination of this Agreement for all purposes.

These terms of service are effective unless and until terminated by you or us. You may terminate these terms of service at any time by notifying us that you no longer wish to continue using our services or when you stop using our website.

If, in our judgment, you are in breach, or we suspect that you are in breach, of compliance with any term or provision of these terms of service, we may also terminate this agreement at any time without notice and the you remain responsible for all amounts due up to and including the termination date; and/or, accordingly, we may deny you access to our services (or part thereof).

Clause 16 - Total agreement

Our failure to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision.

These terms of service and any policies or operating rules published by us on this site or in connection with the service constitute the entire agreement between you and us. Furthermore, they govern your use of the service, superseding any previous or current agreements, communications and proposals, whether oral or written, between you and us (namely, previous versions of the terms of service).

Any ambiguities in the interpretation of these terms of service must be understood in consultation with the party that drafted them.

Clause 17 - Applicable law

These terms of service and any individual agreements in which we provide services to you are governed by and construed in accordance with the laws of Portugal.

Clause 18 - Changes to the terms of service

You can review the most current version of the terms of service on this page at any time.

We reserve the right, at our sole discretion, to update, change or replace any part of the terms of service by posting updates and/or changes to our website. It is your responsibility to periodically check our website for any changes. Your continued use of or access to our site following the posting of changes to these terms of service constitutes acceptance of those changes.

Clause 19 - Privacy

To browse the Konversion Wizards website, the user is not asked for any personal data.

However, if you request any type of information about our activity, products or services by completing the forms, you will indicate a name and an email address, among other data.

This data has the sole purpose of responding to the requested information and will not be made available to third parties.

Konversion Wizards undertakes to adopt the necessary security measures to guarantee the safeguarding of user data against possible misuse or unauthorized access, to respect the legislation in force in terms of data protection and not to give in any form or condition this information to third parties.

Clause 20 - contact information

Send us any questions regarding the terms of service to geral@konversionwizards.com.

Alternative resolution of consumer disputes

Law No. 144/2015 of September 8, transposes Directive 2013/eu, of the European Parliament and Council, of May 21, 2013, on the alternative resolution of consumer disputes.

The said law establishes the legal framework for alternative resolution mechanisms for consumer disputes, creating a consumer arbitration network in Portugal.

1. What are consumer disputes?

These are disputes initiated by a consumer against a supplier of goods or service providers, which respect contractual obligations resulting from purchase and sale contracts or the provision of services, entered into between an established supplier of goods or service providers and consumers residing in Portugal and in the European Union (article 2 nº 1 of law nº 144/2015).

2. What is the RAL?

ADR are mechanisms available to consumers and companies to try to resolve consumer disputes out of court, in a quicker and less expensive way. ADR covers mediation, conciliation and arbitration. The ADR process begins with an attempt to reach an agreement via mediation or conciliation. However, if this agreement is not reached, the parties may still appeal to the arbitral tribunal, through a simple and quick process.

3. What are RAL entities?

They are independent entities, with specialized personnel who, impartially, help the consumer and the company to reach an amicable solution. These entities are authorized to mediate, conciliate and arbitrate consumer disputes. Said entities must be registered in the list provided for in article 17 of law nº 144/2015.

4. Who is responsible for managing the list of ADR entities?

The Directorate-General for Consumers is the competent national authority to organize the registration and dissemination of the list of ADR entities.

5. How many ADR entities are there in Portugal?

In Portugal, there are ten arbitration centers for consumer disputes. Seven of which are generic and regional in scope, located in Lisbon, Porto, Coimbra, Guimarães, Braga/Viana do Castelo, Algarve and Madeira. There is also the center of national territorial scope (supplementary), the CNIACC - National Center for Information and Arbitration of Consumer Conflicts. There are also two specific competence centers specializing in the automotive sector and the insurance sector.

6. How does a company know which ADR entity it should indicate to its consumers

The place where the contract for the purchase and sale of goods or provision of services is signed, which as a rule coincides with the place of establishment, determines the competent arbitration centre.

For example:

• a company that has only one or more commercial establishments in a given municipality, must indicate only the RAL entity that has competence to resolve conflicts in that municipality.

• a company that carries out its activity throughout the national territory, must indicate all the competent authorities.

• a vehicle repair shop, an insurance company or a travel agency, must indicate the specialized entities for these sectors.

7. Who is obliged to inform consumers about ADR entities?

All suppliers of goods and service providers, including those that only sell products or provide services over the internet, are obliged to inform consumers about the ADR entities available or those that they have voluntarily joined or to which they are bound by law. Only providers of services of general interest without economic consideration are excluded, such as social services provided by the state or on its behalf, health services and public services of complementary or higher education.

The obligations arising from Law nº 144/2015 apply, with the necessary adaptations, to all economic sectors not excluded by said law, including those in which there is already specific legislation that provides for the same obligation.

8. Is there any obligation to join an ADR entity?

This law does not impose membership of any ADR entity, only establishing a duty to provide information on existing entities. However, there is the case of necessary arbitration for essential public services, such as electricity, gas, water and waste, electronic communications and postal services.

9. How should companies provide this information?

This information must be provided in a clear, understandable and appropriate manner for the type of good and service that is sold or provided (article 18º nº 2 of law nº 144/2015).


• on the website of suppliers of goods or service providers, if any.

• in contracts of purchase and sale or provision of services between the supplier of goods or service provider and the consumer, when these assume a written form or constitute adhesion contracts.

• if there is no written form, the information must be provided on another durable medium, namely on a sign affixed to the wall or affixed to the sales counter or on the invoice given to the consumer.

10. Who is responsible for monitoring compliance with the obligation to provide information to consumers?

It is up to the Food and Economic Security Authority and the sectoral regulators in the respective domains, to supervise compliance with these duties, to prepare the respective administrative offense proceedings and decide on these proceedings, including the application of fines and accessory sanctions if necessary.

11. What are the consequences of non-compliance with the duty to provide information to consumers?

Failure to comply with the duty to inform suppliers of goods or service providers constitutes an offence, punishable by:

• fine between €500 and €5000, when committed by a natural person.

• fine between €5,000 and €25,000, when committed by a legal person.

12. When does this new regime apply?

Law nº 144/2015 of September 8, came into force on September 23, 2015, with suppliers of goods or service providers having 6 months, counting from that date, to adapt to this new regime. Therefore, since March 23, 2016, companies must have this information available to their consumers.

Attention: consumer information on available ADR entities does not exempt suppliers of goods and service providers from providing consumers with the complaints book, mandatory under the terms of Decree-Law No. 156/2005, of 15 September.


As of May 25, 2018, the General Regulation on the Protection of Personal Data - Regulation No. and free movement of personal data of natural persons and which applies directly to all entities that process such data, in any Member State of the European Union, namely Portugal.

Assuming itself as the most important regulatory measure for the protection of privacy, through the protection of personal data and applying to all EU residents regardless of their nationality, it places the individual (the person) and his right to privacy in the data protection center.

The concern with the privacy of personal data and information security are not new themes for Konversion Wizards. In fact, over the last few years we have made a solid effort to strengthen internal procedures and the security of information systems, with special care for the personal data of customers, employees, trainers and others.

In this way, in order to give continuity to the internal procedures and strict compliance with the new Regulation, Konversion Wizards informs you of the new rules applicable to the processing of your personal data, the rights that assist you, as well as informing you of how can manage, directly and in a simple way, the respective consents.


Konversion Wizards is the entity responsible for processing your personal data and ensuring the protection of your privacy, acting in accordance with the law and the new Regulation, and determines the means of treatment and purposes.

The personal data we have was collected throughout contractual relationships, professional interactions and dissemination of training courses, in a long relationship of trust established with Konversion Wizards and are treated with total respect and loyalty in compliance with the legislation in force, whether whether automated or non-automated data.

The data will be processed within the scope of the contractual purpose, to comply with legal requirements and for marketing purposes (related to our area of activity - dissemination of offers and discounts, with the aim of letting you know about our courses, seminars, congresses , news and opportunities that you can benefit from).

We also inform you that Konversion Wizards will keep your personal data for the period necessary for the respective purposes.

Within the scope of our activity, personal data may be communicated to other entities, public or private, always in strict compliance with legal requirements.

If you want to keep your data and the information that Konversion Wizards has recorded, you don't have to do anything.

However, we want you to know that, at any time, you have the right to access your personal data, as well as, within the limits of the contract and the Regulation, to change them, oppose the respective processing, decide on automated processing whether or not automated, withdraw consent and exercise the rights provided by law. As long as it is not in strict contradiction with legal obligations.

For our part, we ensure that your data is subject to lawful, fair and transparent treatment. And that we regularly take measures and procedures to ensure that they are inviolable. But, for your security, you will be notified in case of any violation of your data.

We consider the protection and confidentiality of your personal data to be of high importance. Therefore, we adopt the measures that we consider appropriate to ensure the accuracy, integrity and confidentiality of your personal data, as well as all other rights that assist you.

For any request or clarification, you can contact us: